Performance in use of completed buildings
Contents |
[edit] Introduction
Generally, performance in use assessments do not begin until 6 to 12 months after occupation, as operations may not be properly established before then, and the development will not have operated in all seasons.
Performance in use assessments should then be part of a continuous, ongoing process.
An assessment of performance in use generally includes an evaluation of two aspects of a development:
[edit] Business objectives
An evaluation of business objectives might include:
- The achievement of business case objectives.
- Whole-life costs and benefits against those forecast (including an assessment of capital costs vs running costs).
- Whether the project continues to comply with the current business strategy.
- Whether operations have improved as a result of the development.
- The resilience of the development and business to ongoing or likely change.
- Business and user satisfaction (including staff and user retention and motivation).
[edit] Design evaluation
An evaluation of design might include:
- The effectiveness of space planning.
- Aesthetic quality.
- The standards of lighting, the acoustic environment, ventilation, temperature and humidity.
- Air-pollution and air quality.
- User comfort.
- Maintenance and occupancy costs.
- Defects.
- The balance between capital and running costs.
- An assessment of whether the development is being operated as designed (including assessment of user controlled systems).
- Environmental and energy consumption in use. NB: Regular evaluation of energy consumption is mandatory for certain types of buildings under the Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations). See the article on energy certificates for more information.
[edit] Assessment
The assessment should compare findings to the original targets set out in business case (the original targets may need to be updated to reflect changes to the project brief during the design process as well as wider changes such as inflation). It should also compare findings to other projects and industry standards and compare the outcome of the project with the position had the project not taken place.
A report should be prepared that identifies issues, recommends remedies, and makes recommendations for improvements in performance both for the development being assessed and for future projects.
[edit] Related articles on Designing Buildings Wiki
- BREEAM.
- Building performance evaluation.
- Building performance metrics.
- Building use studies (BUS).
- Closing the gap between design and as-built performance.
- OGC Gateway Review 5: Operations review & benefits realisation (or benefits evaluation).
- Performance.
- Performance gap.
- Performance of exemplar buildings in use: Bridging the performance gap FB 78.
- Post occupancy evaluation (repeats some of the text in this article).
- Post project review.
- Soft landings.
- Track record.
Featured articles and news
We're expanding our collaborative mission by launching DB Intelligence, an exclusive market research advisory panel. Built environment professionals can now get paid to share their expertise on industry trends, products and services.
Panel members receive direct financial incentives for participating in research projects like short surveys, 1-2-1 interviews and focus groups. Register today to shape the future of the construction sector.
Planning condition discharge in England and Wales
A brief exoplanation from a building compliance expert, with further links.
Overheating guidance and tools for building designers
Guidance for dealing with element of building fabric control that have increasing importance.
Shading for housing, a design guide
From the Good Homes Alliance and British Blind and Shutter Association.
UK Standard Skills Classification (SSC)
A shared framework for describing skills needs.
Social media ban consultation comes to close
CIOB urges UK Government to consider social media’s role in careers guidance in ban debate.
The latest of eight Skills England apprenticeship units
The addition of battery manufacturing welcomed by ECA with a warning about the risks of fast-tracked apprenticeship units.
Building Control Independent Panel final report
A precis of a key report led by Dame Hackitt with full recommendations and link to the government response.
Building Safety recap April, 2026
A short and longer run-through of the month, with links to further information and sources.
CIAT May 2026 briefing.
From medieval scribes to modern word art.
ECA welcomes crackdown on late payment and push for clean energy, whilst CIOB seek fixed cladding removal timeframes.
Cyber Security in the Built Environment
Protecting projects, data, and digital assets: A CIOB Academy TIS.
Managing competence in the built environment
ITFG publishes new industry guide on how to meet the ICC principles.
The UK's campaign to reduce noise pollution: Mythbusting, articles and topic guides.




















